FAQ
What is the difference between a World and a 3D Model?
- A World is a place you can walk through.
- A 3D Model is a single object or character you can open and download as a GLB file.
Do I need to sign in to use Mint?
No for browsing. Yes for creating, saving Favorites, joining live rooms, and managing billing.What is a Preview?
A Preview is the image Mint shows before final generation. You can review it, edit it, or cancel before you continue.Where do my creations go?
- Worlds go to your Profile under Worlds.
- 3D Models go to your Profile under 3D Models.
- Failed or cancelled items with a usable Preview go to Previews.
How do I edit an existing World?
Open the World and click Edit World. This sends you back to Create in remix mode.Can I make something private?
- Worlds can be hidden from your public profile with Hide from profile.
- 3D Models can be switched between Public and Private.
Can I download my 3D Model?
Yes. Open the model and use Download GLB.Can I join a live room without speaking?
Yes. Guests can join and listen even if the host has not approved speaking access.Troubleshooting
I cannot start creating
Check these first:- You are signed in.
- You have enough Credits or an available optional plan quota.
- You are under the concurrent limit of
10World generations and103D Model generations.
My upload failed
Check these basics:- Each uploaded image must be
5 MBor smaller. - World mode accepts up to
8reference images. - 3D Model mode accepts
1reference image. - Use a normal image file or a direct image URL when possible.
My Street View or listing link did not work
Try again with:- A fresh Google Maps or Street View link
- A supported
Zillow,Airbnb, orRedfinpage - Fewer redirects or copied tracking text around the URL
My Preview failed or I cancelled it
Open your Profile and go to Previews. From there you can:- Click Continue to return to Create
- Click Delete to remove the failed item
I cannot join a live room
Possible reasons:- You are not signed in yet.
- The room is already full.
- The host already ended the session.
- You opened an old or incomplete link.
I joined the live room but cannot speak
This usually means the host has not approved you yet.- Click the mic control.
- Choose Request to Speak if prompted.
- Wait for approval.
- Check your browser microphone permission if the host already approved you.
My World is missing from my public profile
If it still exists but is not public on your profile:- Open the World.
- Open World Options.
- Check whether it was hidden from your profile.
My model is missing from my public profile
Open the gear icon on the model card and check Model Info. It may be set to Private.Known limits
Creation limits
- World reference images: up to
8 - 3D Model reference images:
1 - Upload size:
5 MBper image - Concurrent World generations: up to
10 - Concurrent 3D Model generations: up to
10
Rollout-dependent features
These may appear only for some users:- Subscribe & Save
USDCcheckout- Globe-style explore mode
- Credit treasure hunts inside Worlds
Live-room limits
Live-room capacity can vary by access level. Do not rely on one fixed room size for every account.Free previews
Eligible users may receive a limited number of free previews. Because this can vary by rollout or product copy, always rely on the current in-product message.Studio and Ops
- Studio is restricted.
- Ops is restricted.
- Some controls in those areas can be visible before they are fully usable, such as Export.
Good recovery habits
- Check your Profile before restarting work from scratch.
- Use Previews to continue failed or cancelled items.
- Keep your prompts clear and specific.
- Buy Credits or review your optional plan before launching several generations at once.
- When in doubt, test with a simpler prompt first.
Need more help?
- Recheck the relevant guide page: Getting started, Create worlds and 3D models, Explore, share, and go live, or Account, profile, and billing.
- Use the product’s About page for contact details and the latest public help links.