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Access: Public Use this page when you need direct help with Mint. Mint is an AI agent that helps you create, refine, and share Worlds, 3D Models, Materials, Asset Packs, and Audio. Support can help when a Mint surface, generation, account, or billing flow does not work as expected.

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Contact Mint

Email hello@mint.gg for support. When you write, include any details that can help Mint understand the issue:
  • What you were trying to ask Mint to do.
  • The email address you use for Mint, if you are signed in.
  • Links to the relevant World, 3D Model, Material, Asset Pack, Audio asset, Preview, Profile, or Account page.
  • Any error message you saw.
  • Your browser, device, or app version if the issue happened in Mint Capture.
For privacy or content deletion requests, also include:
  • Your Mint Account email, if available.
  • Your Profile link.
  • Relevant World, 3D Model, Material, Asset Pack, Audio asset, Preview, or chat links.
  • Asset IDs or chat IDs, if you have them.

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Common support topics

You can contact Mint about:
  • Account access and sign-in issues.
  • Credits, billing, plans, or purchase history.
  • Failed or cancelled World, 3D Model, Material, Asset Pack, or Audio generations.
  • Upload, Preview, sharing, embed, or download issues.
  • Profile, Favorites, privacy, or hidden content questions.
  • Copyright, privacy, or Terms of Service questions.
Read the Terms of Service for the terms that apply when you use Mint. Read the Privacy Policy to learn how Mint collects, uses, shares, retains, and deletes information.